ORGN LA — Return & Refund Policy

Last updated: October 24, 2026

At ORGN LA, we want you to be happy with your purchase. Please review our return and refund policy before placing your order.

Returns

You may request a return within 14 days of delivery. To qualify, items must be unworn, unwashed, undamaged, and in their original condition.

Items that have been worn, washed, altered, or damaged after delivery are not eligible for return due to a change of mind.

Exchanges

If you need a different size or color, please contact us to check availability. Exchanges are subject to inventory availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We will review the issue and work with you on an appropriate resolution, including a replacement or refund where applicable.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs. If an item is defective, damaged, or incorrect, please contact us before returning it so we can arrange an appropriate solution.

How to Request a Return

To request a return or report an issue, contact us using the customer service email listed on our website. Include your order number, the reason for your request, and photos if applicable.

Please wait for return instructions before mailing any item back.

Contact Us

For return and refund questions, please contact ORGN LA through the contact information provided on our website.